3 leadership priorities, $620K of ARR in Red accounts, and 3 open escalations. Two accounts need Resources from outside Customer Success.
+2.1% / 30d
+$85K / 30d
+$140K / 30d
+1 pt / 30d
2 unowned
Interactive product prototype. All data, Customers, Decisions and Outcomes shown are illustrative and simulated — they are not from actual customers.
Critical workflow adoption is down, support volume is increasing, and the executive sponsor is disengaged.
CROS interpretation: Customer Success action has not resolved the underlying adoption issue. Product Engineering involvement is recommended.
Resources involved
Usage growth and broader stakeholder engagement indicate expansion readiness.
CROS interpretation: Finance and Customer Success coordination is recommended before the renewal growth conversation.
Resources involved
Executive sponsor engagement has declined despite completed Customer Success actions.
CROS interpretation: Leadership escalation recommended ahead of the renewal window; Training can address residual enablement gaps.
Resources involved
| Window | Accounts | ARR | Status |
|---|---|---|---|
| 0–30 days | 4 | $310K | 1 at risk |
| 31–60 days | 6 | $540K | 2 at risk |
| 61–90 days | 9 | $880K | 3 at risk |
CROS coordinates Customer Revenue Activities across the Resources best suited to execute them.
| Resource | Team | Active Activities | Needs Attention | Completion |
|---|---|---|---|---|
| Sarah Mitchell | Customer Success | 14 | 2 | 91% |
| Marcus Lee | Product Engineering | 4 | 1 | 83% |
| Priya Shah | Finance | 3 | 0 | 100% |
| Elena Torres | Training | 6 | 1 | 88% |
| Enterprise CSTeam | Customer Success | 11 | 2 | 86% |
Sarah Mitchell | Customer Success · open 6 days
Chris Patel | Customer Success · open 3 days
Marcus Lee | Product Engineering · open 11 days
Interactive Product Prototype | Simulated Data