Northstar Health recovery · Case #49011 · Renewal in 118 days
Sarah Mitchell9:12 AM
Kicking off coordination for the Northstar Health recovery plan. Care Throughput adoption is down 31% and case #49011 is the main friction point. Renewal is 118 days out.
Alex Morgan9:40 AM
Thanks Sarah. The technical issue is the immediate constraint. Let's hold executive outreach until we have a confirmed fix path.
Maya Chen2:05 PM
Reproduced the queue sync defect in staging. It triggers when multiple batch jobs enter the processing queue within a narrow window. Testing a remediation now.
Sarah Mitchell2:18 PM
@Kwame Mensah can you validate the fix against their evening batch and post an update to the Customer on #49011? Their last update was 6 days ago.
Maya Chen8:47 AM
@Kwame Mensah checking in on the #49011 follow-up, it's now past due. Do you need more time?
Kwame Mensah9:03 AM
Sorry for the delay. @Priya Nair is the SME for queue sync issues in batch scheduling. She'll be taking over the #49011 follow-up.